Return & Refund Policy

Last updated: Picnic Patch November 6, 2020

Thank you for shopping at picnicpatch.com. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Handmade Disclaimer

All of our products at Picnic Patch are individually handmade or handcrafted. They are one of a kind creations and not factory manufactured. As a result products will have subtle variations from one piece to the next, caused by variations in the materials used as well as the handcrafting. Even if the wool or fabric is from the same dye lot, the unique patterning of colours will always make each item beautifully different.  Colours may also vary slightly due to photographic processes. Our creative process is genuine and full of love and care. Do you remember the handmade items your grandma used to make? Our products echo those quaint little handmade differences.

The images, descriptions and measurements you will find on our site have been used to best portray the products we sell. We must advise that although we try our upmost to remain completely honest, such information, due to the nature of our products, cannot be 100% accurate.

We like to celebrate the unique nature of each and every single product we sell. As well as the desirability that goes with the knowledge that you are buying a one off, handcrafted item. However, if you do have any questions or queries regarding this please feel free to contact us.

Contact Us

If you have any questions on how to return your item to us please contact us.